Shame
There are no winners in workplace conflict.
Accepting and understanding that we are all susceptible to emotions such as shame is a start to responding to these issues.
Inappropriate workplace behaviours (including bullying) have the capacity to evoke many different emotional responses.
Shame is one, others may be; embarrassment, disbelief, humiliation, guilt, fear and/or anger.
Targets of inappropriate behaviours may feel shame for different reasons; shame that it is happening to them, shame that they can’t ignore it, shame that they aren’t standing up to the perpetrator/s, shame that it is affecting their work / life / sleep.
When someone is subjected to bullying type behaviours, the humiliation, power imbalance and often unfounded criticisms erode at their self-confidence and they may start to feel deserving (and ashamed) of the behaviours they are subjected to. Sometimes a target will start to live down to the expectations of the perpetrators, thus further damaging their self-esteem and again increasing feelings of shame.
Bystanders, who see others treated badly and don’t act, may experience shame. Admitting that shame to others then feels too emotional, so blinkers come down, ears are closed, and another potential avenue of support and intervention is shut down.
Shame is also experienced by the perpetrators (or alleged perpetrators) of inappropriate behaviours. Perpetrators are labelled as ‘bullies’ and then in comes the practice of public ridicule or ‘bully shaming’. Unfortunately, this labelling, shaming and demonising of people may not prevent inappropriate behaviours. Rather, the emotions of shame and guilt may cause the perpetrator to fight for their defence instead of owning and stopping the problem behaviours.
There are no winners in workplace conflict.
Accepting and understanding that we are all susceptible to emotions such as shame is a start to responding to these issues. Just like a fight or flight response, the response to shame is often to shut-down or attack, this is not helpful.
To feel shame is not shameful, in fact the courage and vulnerability of admitting shame makes us brave and strong.
Let’s respect not only what each of us say and do, let’s also respect what we feel.
Brene Brown has a couple of excellent TED talks about shame and vulnerability, have a listen here;
https://www.ted.com/talks/brene_brown_listening_to_shame?language=en
https://www.ted.com/talks/brene_brown_on_vulnerability
Respect at Work talks to teams about conflict, inappropriate workplace behaviours, respectful communication, bystander actions and more, contact us for a chat.